Logitek Support Blog

The latest information from the Support Department
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  • Restricted Accounts in Windows XP

    Posted on October 13th, 2009 admin No comments

    Facilities whose IT policies require that most personnel be assigned to the USERS group in WindowsXP may find that the restricted security rights of the USERS group prevents Logitek applications from running properly, as the applications need to write both to the directory where they are launched as well as to the system registry.

    To overcome these restrictions, the System Administrator must grant full control permissions to the USERS group when accessing Logitek specific folders and registry keys.

    The steps below should be performed by user logged in to Windows with Administrator priveleges.

    How to assign Security Rights to Restricted Users in WindowsXP

    1. Open Windows Explorer
    2. Open the C: drive
    3. right-click on the C:\Logitek3.5 folder and selected SHARING AND SECURITY
    4. click on the SECURITY tab
    5. select the USERS group
    6. check the FULL CONTROL box in the permissions list
    7. click APPLY and then OK
    8. run REGEDIT
    9. navigate to the HKEY_LOCAL_MACHINE/SOFTWARE/LOGITEK Key
    10. right-click on the folder icon and selected PERMISSIONS
    11. select the USERS group
    12. check the FULL CONTROL box in the permissions list
    13. click APPLY and OK

  • New manuals available

    Posted on August 17th, 2009 admin No comments

    Released today:

    • Remora manual v2.0

    Also, due to a PDF creation error, the table of contents and bookmarks were not correctly created for the following manuals.  We have fixed the error and updated the manuals now available on the website.

    • AE Config v3.6
    • Audio Engine v3.x
    • Command Builder v3.6
    • vTools v3.6
  • Are you on our email list?

    Posted on August 10th, 2009 admin No comments

    Whenever we have something important to say, like

    • New software releases
    • Bugs found and how to work around them until there’s a software release
    • New manual releases

    we send out a quick note on our e-mail list.

    We won’t share your e-mail address with anyone and we don’t send out ads to our list - just important announcements.

    If you’re not getting our updates, contact John in support and he’ll add you to the list.  (Our current e-mail server does not allow for automated subscriptions; he has to do it by hand.)

    Thanks, and stay in touch!

  • How to Choose the Correct DSP Table

    Posted on January 26th, 2009 admin No comments

    Standard 3.7 - for use with AE Config 3 dated 1 February 2007 - has several flavors.

    Std37 LS-P3 8Char.dsp Standard 3.7, must have a Lone SHARC in right hand slot if port 3 is used, with 8 character surface labels.

    For use with the AE-C2 or AE-C6 card and config files ending in .aec.  Note: when you use this DSP table, you will have 24 mix minus busses on port 1, 3 mix minus busses on port 2, and 2 mix minus busses on port 3.

    Only the Remora 4, Mosaic 4, ROC 5, or DSP Router may be used on port 3.

    Not for use with the Artisan console.

    Std37 LS-P3 16Char.dsp Standard 3.7, must have a Lone SHARC in right hand slot if port 3 is used, with 16 character surface labels.

    For use with the AE-C6 card with config files ending in .a16.  Note: when you use this DSP table, you will have 24 mix minus busses on port 1, 3 mix minus busses on port 2, and 2 mix minus busses on port 3.

    Only the Remora 4, Mosaic 4, or DSP Router may be used on port 3.

    Not for use with ROC5, ROC10, Monochrome Numix or Artisan consoles.

    St37 SA_P3 8 Char.dsp Standard 3.7, must have a SHARC Attack DSP (SA-DSP) card in right hand slot if port 3 is used.

    For use with the AE-C2 or AE-C6 card and config files ending in .aec.  Note: when you use this DSP table, you will have 24 mix minus busses on port 1, 3 mix minus busses on port 2, and 2 mix minus busses on port 3.

    Only a Numix 6 or DSP router is allowed on Port 3.

    Not for use with Artisan console.

    Std37 SA_P3 16Char.dsp Standard 3.7, must have a SHARC Attack (SA-DSP) card  in right hand slot if port 3 is used, with 16 character surface labels.

    For use with the AE-C6 card with config files ending in .a16.  Note: when you use this DSP table, you will have 24 mix minus busses on port 1, 3 mix minus busses on port 2, and 2 mix minus busses on port 3.

    Only the Numix 6 or DSP Router may be used on port 3.

    Not for use with ROC5, ROC10, Monochrome Numix or Artisan consoles.

    Std37 No_P3 8Char.dsp Standard 3.7, no surface on port 3, 8 character surface labels.  Allows 24 mix minus busses on ports 1 and 2.  No surface or DSP router allowed on port 3.

    For use with the AE-C2 or AE-C6 card, with config files ending in .aec.  Not for use with the Artisan console.

    Std37 No_P3 16Char.dsp Standard 3.7, no surface on port 3, 16 character surface labels.  Allows 24 mix minus busses on ports 1 and 2.  No surfaces or DSP Router allowed on port 3.

    For use with the AE-C6 card and config files ending in .a16.  Not for use with ROC 5, ROC 10, or monochrome Numix consoles.

    Use this DSP table for the Artisan console with C6 software prior to 3.97 and SA-DSP software prior to 1.38.  The Artisan requires two SA-DSP cards and no surface on port 2.

    Std38 Artisan 5.1.dsp

    Use this DSP table for an Artisan console and AE-C6 software version 3.97 and higher and SA-DSP version 1.38 and higher.  This provides full 5.1 support.

    Notes:
    A DSP router is created by dropping a picture of a router on a port in AE Config.  This creates DSP crosspoints that give you level or dynamics control over a crosspoint.

    This is different from a direct route, where you program the router to control the outputs directly (no level control or dynamics).  If using the No_P3 DSP tables, you can wire a Route 3 to port 3 as long as you use direct routes.  (A Direct route means there is no picture of the router in AE Config; you set the address wheels on the RTE-3 or vRoute to the hex addresses on the Output settings page and set your tick marks on the yellow Output Selections tab instead.)

    Any questions, just ask support!

  • Remora Manual Errata

    Posted on January 26th, 2009 admin No comments

    This error was corrected in the Remora manual v2.0, which is now available for download.

    On Page 17 of the Remora manual, we say that the bus numbers of the 12 buttons on the right of a Remora 4 Top have the addresses of bus 16 – 27 on Channel 30. That matches up to the softkeys on a Numix. Those addresses are not used on a Remora.

    The 12 buttons on the right of a Remora 4 top are bus 32 – 43, which matches the meter bridge buttons of a Numix.

    In Command Builder, you can use the same nomenclature that you would use for a Numix (keywords BridgeButton and BridgeLamp) to address the 12 buttons on the right side of the 4 top.

  • How to Add a ROC-5 to a version 3.x Audio Engine

    Posted on January 26th, 2009 admin No comments

    The ROC-5 console (discontinued) addresses its faders differently than the Numix/Remora/Mosaic.

    Where a Numix/Remora/Mosaic starts counting its first fader at 1, the Roc-5 counts its first fader as 5.

    This throws off the mix minus system in version 3.

    If you are using a ROC-5 in version 3, define it in AE Config as a ROC-10 and set your fader checkmarks as 5 - 10.

    Then everything will work as you expect.

  • Phone Hybrid Tips

    Posted on January 26th, 2009 admin No comments

    Some tips for using the latest phone hybrids:

    The Comrex STAC is a twin hybrid, but it only has one “send” input. You should send a STAC a mix minus feed with both callers mixed out. Put the same mix minus bus number for both caller inputs on the engine, then feed one mono mix minus to the STAC. The STAC will internally mix the caller audio, so callers on both hybrids can hear each other.

    The Telos 2 x 12 is a dual hybrid with digital i/o, but it uses only one AES connection. Hybrid 1 is on the left and Hybrid 2 is on the right for both input and output. When configuring the engine, set the number of channels to 1 and drag either the left or right “pin” on the input and output settings page. The 2 x 12 uses two mono mix minus busses, one per hybrid.

  • Bright-VU Meter Power Supplies

    Posted on June 8th, 2007 admin No comments

    From time to time, we get calls about surplus 1980’s vintage Bright VU meters that are sold without power supplies.

    Our current line of Bright VU meters have internal power supplies, and we do not manufacture the external power supply anymore. For us to do a one-off power supply, it would cost a couple hundred dollars. You’re better off trying to locate a power supply and making your own cable.

    The old model Bright-VU used a 24V DC, 30 watt supply. It terminated in a 5 pin DIN connector. (Our external supply was basically a transformer and rectifier that put out between 24 and 30 volts; there is a voltage regulator inside the meter that smooths it out to 24 volts.)

    A 5 Pin DIN Connector
    A 5 Pin DIN Connector

    Pin 1 = -
    Pin 2 = Ground
    Pin 3 = +

    Be advised that we also made custom meters during the 1980’s that had custom power connections. For example, some customers purchased hundreds of meters at a time and had us modify them to plug into an existing power distribution system. We no longer have the documentation on those projects.

    As a result, we make no guarantees that the information presented in this document will pertain to any given surplus meter that is sold without its power supply. Follow this guide at your own risk.

    As a general rule, do not assume that the schematics and manuals published on our website apply to a used meter being sold on the surplus market.  If it’s going for $50, it’s probably 20 years old, even if the seller claims “New In Box.”