Privacy Policy

Who we are

Logitek respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Logitek websites, located at logitekaudio.com, logitek.audio, logitek.asia, logitek.com.au, helixconsole.com, and jetlink.co.

Logitek will:

  • NOT sell, rent, or lease your personal information
  • NOT keep you on our mailing lists if you have requested to be removed

Logitek will:

  • Treat your privacy very seriously and will adhere to this Privacy Policy
  • Promote this Privacy Policy internally so all employees abide by it
  • Keep this Privacy Policy accurate

Logitek Electronic Systems, Inc. is a manufacturer of broadcast audio equipment and software headquartered in Houston, Texas USA. In the United States, we primarily sell directly to businesses or authorized dealers. In the European Union, Asia, and other places outside of North America, we sell through authorized dealers. In a region such as the EU where we primarily do business through dealers, if you contact the factory for sales and service, we will pass your contact information on to your local dealer in order for them to serve you.

JetLink

JetLink is a collaboration between Logitek Electronic Systems, Inc. of Houston, TX USA and Logitek Australia, a division of On Air Solutions headquartered in NSW, Australia. On Air Solutions uses the Logitek name under license. The jetlink.co website is operated by Logitek Electronic Systems, Inc. and is governed by this privacy policy. The connect.jetlink.co website is operated by Logitek Australia and is governed by the On Air Solutions Privacy Policy, which may be found here: https://onair.com.au/about/privacy/

  • We store and use your company name, user and basic device information to allow you connect to the system.
  • You have control over whether your devices will be published and who can access them.
  • Your credit card details are never stored by our system. They are securely stored by our third-party payment gateway, Stripe.
  • We cannot guarantee the system or software will always be available or work perfectly. But we know your on-air operations may be affected by our software and design things to be as robust as possible.
  • Outside of what is published in the JetConnect directory, we will not give out your information to a third party, unless required to do so by law.

What personal data we collect and why we collect it

There are two types of information that Logitek collects online: (1) personally identifiable information supplied by visitors to our web site, and (2) non-personal information gathered as visitors navigate through the web site.

Personally Identifiable Information

Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Logitek collects personally identifiable information from site visitors in the following instances:

  • When you voluntarily provide us with your information via a web form on our web site, or while corresponding with us via email.

It is not necessary to provide any personally identifiable information in order to simply browse our web site.

Non-Personal Information

Logitek routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.

Non-personal information is gathered through the use of web beacons and web server logs.

  • A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1×1). Web beacons can recognize certain types of information on a visitor’s computer, such as a visitor’s cookie number, the time and date of a page view, and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.
  • A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.

Although Logitek uses web server logs and web beacons on this web site, we do not know who any visitor is unless that person specifically tells us.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Non-Personal Information

Logitek typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you’ve opened the emails that we send you, and to customize your experience when using this web site.

Personally Identifiable Information

Logitek may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. If you are in a country where we do business through authorized dealers, we will provide your contact information in order for our dealer to be able to help you. Logitek has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Logitek, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Logitek will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Logitek and would like it removed or modified, please contact us at support@logitekaudio.com. We will use reasonable efforts to comply with your request.

We will also provide you the opportunity to opt-out at any time of certain or all contact from Logitek, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at support@logitekaudio.com, or you may contact us via the following methods:

By Mail:

Logitek Electronic Systems, Inc.
5622 Edgemoor Drive
Houston, TX 77081 USA

By Phone:

Local or international: (713) 664-4470

By Fax:

(713) 664-4479

Where we send your data

Visitor comments may be checked through an automated spam detection service.

The Logitek web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Logitek may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Logitek has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Logitek may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place “cookies” onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.

Additional information

How we protect your data

The security of your information is very important to us. Logitek follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database.

To be sure you’re browsing secure pages, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://..) in the Web site address to indicate that you’re in a secure environment.

If you have any questions about security on our Web site, please contact support@logitekaudio.com

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